Refund and Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in like new condition and in the original packaging.
To complete your return, we require your order number.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Restocking & Processing Fee:
All approved returns are subject to a 10% restocking and processing fee, which covers payment processing, inspection, and administrative costs. This fee will be deducted from your total refund amount.
Wrong Item or SKU Ordered
If you accidentally purchase the wrong item or SKU, we’ll be happy to exchange it for the correct item you intended to order.
To qualify for an exchange:
- The original item must be in like new condition and include all original packaging and accessories.
- You must contact us within 30 days of your purchase and provide your order number.
Please note that you will be responsible for paying the shipping costs for both returning the incorrect item and shipping the correct replacement item.
Once we receive and inspect the returned product, we’ll process and ship the correct item promptly.
Late or Missing Refunds
- Check your bank account again.
- Contact your credit card company—it may take some time before your refund is officially posted.
- Contact your bank, as processing times can vary.
If you’ve done all of this and still have not received your refund, please fill out our support form.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please fill out our support form.
Shipping Returns
To return your product, please fill out our support form for further instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
For any other questions, please fill out our support form for inquiries related to refunds and returns.